Botify

📘 This article explains the error messages displayed when issues are encountered during the Adobe Analytics integration.

Troubleshooting the Adobe Analytics Integration

Find answers and get help from Intercom Support and Community Experts

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Error	Possible Reasons	Resolution
Invalid credentials	The credentials provided are for a method other than Adobe server-to-server authentication.	Configure the integration using Adobe OAuth server-to-server authentication credentials.
Missing data source	This is an error on Botify's side.	Contact Support.
Unable to retrieve Adobe metrics	Botify may not have permissions to access the fields you selected when configuring the integration.	Confirm you provided the necessary permission for all fields. If you had not provided the necessary permission, update it in Adobe and try connecting the integration again. If you had already provided permission, send Support screenshots of your Adobe field permissions.
Bad conversion settings	This may occur after changing from another analytics provider previously connected to your Botify project, or from an unknown error on the Botify side.	Contact Support.